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How winbaz Protects Your Personal Data

Our privacy policy sets out exactly what data we collect when you open an account, how we use it, and who we share it with — so you…

Data Collected at Account OpeningCookie & Tracking PolicyYour Right to Access or Delete Data

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What Data We Collect and Why

winbaz Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect the details you provide — name, email address, date of birth and contact number — alongside payment identifiers such as your UPI handle, Paytm number or PhonePe-linked mobile. This data lets us process your deposits and withdrawals, verify your

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identity, and keep your account secure. We also collect device and session data automatically: IP address, browser type and pages visited. None of this is sold to third parties. We share data only where a payment processor like UPI or Paytm requires it to complete a
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transaction, or where Indian law compels disclosure. You can request a copy of everything we hold about you at any time through our support channel.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

Have a question about how your data is stored, or want to submit a deletion request? Our privacy team is reachable through three channels below.

Email Privacy Team Send your data access, correction or deletion request to our dedicated privacy address. We log every request and send a confirmation reply within one business day so you are never left waiting without acknowledgment.

Live Chat Support Start a live chat session from any page in your account dashboard. Our support team can raise a formal privacy ticket on your behalf and give you a reference number to track the status of your request in real time.

In-Account Help Centre Navigate to Settings in your account and open the Privacy section. From there you can download your stored data, withdraw consent for marketing communications and flag any inaccuracy in your profile without contacting us directly.

DATA HANDLING STANDARDS

Six Ways We Keep Your Account Data Safe

Data security is not a checklist item for us — it shapes how we build every part of the account flow, from the moment you enter your UPI details to the moment…

Encrypted Data Storage

All personal details — including your linked UPI handle and Paytm number — are stored using AES-256 encryption at rest. No staff member can view a raw payment identifier; they see only masked references used to process your transactions.

Cookie Controls

We use functional cookies to keep your session active and analytical cookies to understand how pages are navigated. You can adjust which cookie categories are active from the cookie preference panel linked in the site footer at any time.

Account Security Alerts

Every login from a new device triggers an email and in-app notification to your registered address. If you did not initiate the login, you can lock your account immediately from the alert link without needing to contact support first.

Data Retention Schedule

We hold your account data for as long as your account is active and for a defined period afterward as required by applicable Indian financial regulations. Once the retention window closes, data is permanently deleted from our servers and backups.

Third-Party Sharing Limits

We share your data with payment processors — UPI networks, Paytm, PhonePe — only to the extent needed to complete a transaction. We do not sell, rent or license your personal data to advertisers or data brokers under any circumstances.

Your Right to Correction

If any detail in your profile is inaccurate, you have the right to request a correction. Submit the corrected detail through the in-account Privacy section or via email, and we will update the record within five working days and confirm by email.

Common Questions About Our Privacy Policy

Below are the questions we hear most often about how winbaz handles personal data, cookie settings, account security and the rights available to you as an account holder in India. If your question is not covered here, reach out through the support channels listed above.

We collect your name, email address, mobile number and date of birth at registration. If you add a payment method, we also store your UPI handle, Paytm number or PhonePe-linked mobile as a masked reference to process deposits and withdrawals.

We share data only with payment processors such as UPI networks, Paytm and PhonePe to complete transactions, and with authorities when Indian law requires disclosure. We do not sell your personal data to advertisers or any other commercial third party.

Log into your account, go to Settings, and open the Privacy section to download your stored data directly. Alternatively, email our privacy team with your registered address and we will send a full data export within five working days.

Yes. Submit a deletion request through the in-account Privacy section or by emailing our data team. We will process it within the timeframe required by applicable Indian regulations and confirm deletion by email once it is complete.

We retain account data for a period defined by applicable Indian financial and anti-fraud regulations after account closure. Once that retention window expires, all personal data is permanently deleted from live servers and encrypted backups.

We use functional cookies to maintain your login session and analytical cookies to understand page navigation patterns. You can review and adjust which categories are active at any time through the cookie preference panel in our site footer.

If you receive a login alert for a device you do not recognise, tap the lock-account link in the alert email immediately. Then contact our live chat support so the team can investigate the session logs and secure your account without delay.

How winbaz Protects Your Personal Data

Reach Our Data Protection Team

Six Ways We Keep Your Account Data Safe

Encrypted Data Storage

Cookie Controls

Account Security Alerts

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Correction

Common Questions About Our Privacy Policy

01 What personal information does winbaz collect when I open an account?

02 Does winbaz share my data with third parties?

03 How can I request a copy of the data winbaz holds about me?

04 Can I ask winbaz to delete my personal data?

05 How long does winbaz keep my account data after I close my account?

06 What cookies does winbaz use and how do I control them?

07 What should I do if I notice unauthorised access to my winbaz account?

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